Terms & Conditions for Training / Course Participants

Welcome to FocusOn™ Global Limited (FGL) training program! By enrolling in any FocusOn™ Global Limited (FGL) training program, whether online or in-person, you agree to be bound by the following Terms & Conditions. These Terms apply to all participants and govern your participation in our courses, access to materials, conduct during sessions, refund eligibility, and use of intellectual property. Please read them carefully before proceeding with registration. Your enrollment constitutes your full acceptance of these terms. 

1. About Our Training Programs

FGL offers high-quality instructor-led training programs designed to support professional development and certification readiness. Courses are delivered through live virtual classrooms or in-person sessions, facilitated by industry-recognized trainers. Detailed information about each course is available on our official website. We reserve the right to modify course content, schedules, or instructors as necessary to ensure quality delivery. 

2. Enrollment & Payment 

To secure your place in a course, You must complete the registration process via our official platform. Full payment is required at the time of enrollment unless otherwise agreed in writing. Your enrollment is confirmed only upon successful payment processing. All prices listed are final and inclusive of applicable taxes unless stated otherwise. Payments can be made via credit/debit card, bank transfer, or other approved methods. FGL reserves the right to decline any registration request without assigning a reason. 

3. Participation Requirements

To receive a Certificate of Completion, participants must meet the following criteria:

  • Minimum Attendance: At least 75% attendance in live sessions is required.
  • Enhanced Support Eligibility: Participants achieving 80% or higher attendance are eligible for additional exam preparation support at FGL’s discretion.
  • Session Viability: A session will proceed only if at least 50% of registered batch members attend. If this threshold is not met, the session may be rescheduled.
  • Live Attendance Only: Classes are conducted live. Recordings are not provided, except where explicitly communicated in advance.
  • Batch Transfer Policy: One transfer to a future batch is permitted with valid justification (e.g., medical emergency, work conflict). Additional transfers are subject to approval, availability, and administrative review.

Absences due to technical issues or personal circumstances do not exempt participants from attendance requirements unless formally approved by FGL. Participants are also required to follow any additional guidelines issued by the certification authority, if applicable for any specific course.  

 

4. Assessments & Learning Support

As part of your learning journey, you will have access to PDF materials, module-based mock tests, comprehensive practice exams, instructor-led Q&A sessions,  post-training exam guidance and study planning. This will vary from course to course as applicable for the course. 

We strongly recommend that participants take their official certification exam within one month of completing the training to maximize retention and success rates. Assessment attempts are limited per course policy, and repeated misuse of testing features may result in restricted access. 

5. Conduct & Use of Materials

Participant Conduct: All participants are expected to maintain respectful, professional behavior toward trainers, staff, peers, and guest speakers. Harassment, disruptive behavior, or inappropriate communication may lead to immediate suspension or removal from the course without refund. 

Non-Disclosure Agreement (Confidentiality): All course materials, training content, assessments, and communications provided during your participation are considered confidential and proprietary to FocusOn™ Global Limited (FGL). You agree not to disclose, share, reproduce, or distribute any non-public information, materials, or insights gained during the training to any third party without prior written permission from FGL. This obligation remains in effect during and after your participation in the program. 

Intellectual Property: All course materials—including presentations, handouts, videos, quizzes, software tools, and digital resources—are the exclusive intellectual property of FocusOn™ Global Limited. You agree:

  • To use materials solely for personal, non-commercial study purposes.
  • Not to record, reproduce, share, distribute, upload, or sell any course content.
  • Not to reverse-engineer, decompile, or extract data from digital platforms or assessments.
  • Not to share login credentials or allow unauthorized individuals to access the learning environment.

Violations will result in suspension or removal from course, loss of certification privileges, and potential legal action. 

6. Consent for Marketing & Promotion

By enrolling, you grant FGL permission to:

  • Use your name, photo, video recordings (from live sessions or events), testimonials, achievements, and success stories for marketing, promotional, and networking purposes.
  • Feature participant profiles across our website, social media channels, newsletters, partner networks, and industry forums.

If you wish to opt out of promotional use, please contact us within 7 days of enrollment. Requests received after this period may not be honored due to prior publication. 

7. Cancellation & Refund Policy

By FocusOn™ Global Limited: In rare cases where FGL will  cancel a batch or significantly reschedule a course due to unforeseen circumstances, You may choose to transfer to the next available batch, or request a full refund. No further liability will be assumed beyond the amount refunded. 

By the Participant:

  • In case of 7 or more calendar days before course inauguration date, you can request for full refund, less any applicable administrative or processing fees.
  • Within 7 days of the course start date, you can request for 50% refund.
  • After the course has commenced, no refund can be requested.  
  • Cancellation and Refund requests must be submitted in writing electronically to the following e-mail address: info@focuson-global.com 
  • Refunds will be processed through the original payment method within 30 working days of confirmation.
  • Partial refunds are not issued for missed classes or partial participation.

8. HRCI Exam Registration Support

  • FocusOn™ Global Limited assists participants with the entire HRCI exam registration process, including profile creation, token purchase, and exam scheduling.
  • Participants receive a 10%–20% discount on the HRCI exam registration fees. An additional USD $20–$30 will be charged as processing and transaction fees.
  • Payment can be made in BDT equivalent at the exchange rate valid on the day the participant requests token purchase. Rates are subject to change.
  • Purchased tokens are valid for 12 months. Participants must register and sit for the exam within this period. Expired tokens will not be refunded or reissued by FocusOn™ Global Limited.
  • After activation in the participant’s HRCI account, tokens provide 180 days to sit for the final exam. Missing this deadline results in forfeiture without refund or replacement.
  • HRCI remains the final authority on exam registration, scheduling, cancellation, and policy enforcement. FocusOn™ Global Limited will not be responsible for decisions made by HRCI.

9. Limitation of Liability

FocusOn™ Global Limited (FGL) makes every effort to deliver high-quality training; however, it does not guarantee specific certification outcomes or exam success for any participants. FGL shall not be liable for:

  • Failure to pass any certification exam;
  • Delays in exam registration or scheduling by the participant;
  • Any indirect, incidental, or consequential losses arising from personal, technical, professional, health-related, or other circumstances affecting participation.

Participants are responsible for their own exam preparation, registration, and timely engagement with the course. FGL’s liability is limited to the fee paid for the training program. 

10. Privacy & Data Usage

Your personal information—including name, contact details, attendance records, assessment results, and feedback—is collected and used solely for course administration, communication regarding training logistics, certification coordination, Internal analytics and service improvement and promotional activities (with your consent). 

11. Amendments to These Terms

FGL reserves the right to update or revise these Terms & Conditions at any time. Changes will be effective immediately upon posting on our website, with an updated “Last Updated” date. Continued participation after such changes constitutes your acceptance of the revised terms. We encourage all participants to review these terms periodically. 

These updated Terms and Conditions aim to provide clarity and transparency regarding your engagement with FocusOn™ Global Limited.